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OPS
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\n AUTRA TECH ENTERPRISE\n AUTRA-OPS\n
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\n \n PRODUCT PREVIEW — ILLUSTRATIVE DATA\n
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AUTRA TECH ENTERPRISE — PRODUCT 01 / AUTRA-OPS
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\n The Operations
Intelligence Desk\n

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Autra-Ops senses every guest and staff signal the moment it happens, dispatches it to the right team before it slips, and proves the outcome in numbers. One desk for your operations team.

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Replace calls, WhatsApp chats, and manual coordination with a modern service desk built for hotels.

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Automate workflows, track every request, and empower your team with real-time visibility.

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\n See the desk in motion\n Book a live pilot\n
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0
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ROOMS UNDER WATCH
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0
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MEDIAN TIME TO ASSIGN
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0
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SLA MET THIS WEEK
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ZERO
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DEVELOPER TICKETS TO CONFIGURE
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\n \n SCROLL TO SEQUENCE\n
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Faster responses. Smarter operations. Happier guests.
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Built for modern hospitality teams — connect departments, automate service requests, monitor performance, and make better decisions with live operational intelligence.
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ONE PLATFORM FOR GUEST REQUESTS · STAFF COLLABORATION · INVENTORY · ANALYTICS · SERVICE PERFORMANCE
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01 — BRAND PILLARS
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Sense. Dispatch. Measure.

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The three marks of the Autra-Ops sequence are not decoration — they are the operating loop the whole platform runs on, in that exact order.

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RADAR
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Sense

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Every guest and staff signal detected the moment it happens — QR scans from the room, staff-raised tickets, inventory dropping below par, an SLA about to breach.

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CHEVRONS
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Dispatch

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Routed to the right department instantly and escalated before it slips — tiered rules that fire past the SLA target, deduplicated, ordered, and tuned by ops themselves.

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BARS
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Measure

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Every promise proven in numbers — SLA attainment, complaint rate, demand trends by daypart and weekday, exportable for the GM and the owner.

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02 — AUTOMATIONS
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The guest scans. The desk already knows.

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A room-specific QR opens a premium, no-login guest page in EN / BM / 中文. The request drops straight into the same engine your staff use — auto-routed, SLA-timed, audit-trailed.

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GUEST QR FLOW
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ROOM 1204
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01
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In-room QR scanned
Signed, room-specific link. Static per room or dynamic per stay.
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02
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Confirm room & name
Multilingual landing page, no app install, no login.
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03
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Auto-routed & SLA-timed
Tagged guest-submitted, defaulted to Normal, re-prioritised by staff.
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04
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Sanitised live tracking
Received → Assigned → On the way → Completed. Staff names stay internal.
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\n \n LIVE FEED\n
\n auto-described · auto-calculated\n
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03 — THE DESK
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Management overview, at a glance.

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One screen the Duty Manager can read in six seconds: what is open, what is late, who is carrying it, and where the property is losing time today.

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AUTRA-OPS / OPERATIONS DESK / ILLUSTRATIVE
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OPEN REQUESTS
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18
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6 unassigned
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BREACHING < 10 MIN
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3
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Tier 2 notified
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SLA ATTAINMENT
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96%
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rolling 7 days
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COMPLAINT RATE
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2.1%
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4 of 191 tickets
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REQUEST VOLUME BY HOUR
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TODAY
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\n 06:0010:0014:0018:0022:00\n
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DEPARTMENT LOAD
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Housekeeping62%
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Engineering41%
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F&B In-Room28%
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Front Office19%
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04 — REQUESTS & SLA
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Real-time tracking, with or without an SLA clock.

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Some requests deserve a countdown. Some just need to be seen. Turn the clock on per category — and let escalation tiers do the chasing when a target is missed.

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  • ▸Tiered escalation rules fire past target — dept head at breach, Duty Manager at +10, Director at +20.
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  • ▸Deduplicated notifications, ordered by priority, with per-department overrides.
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  • ▸Full audit trail on every state change: who, when, how long.
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  • ▸Complaint flag carried from the create form into the queue filter, dashboard and export.
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\n TICKET #4471 · ROOM 0812\n SLA 04:12 LEFT\n
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Extra towels & bathroom amenities
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Guest-submitted via in-room QR · Housekeeping · Normal
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\n \n Received\n 14:18:02\n
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\n \n Auto-routed to Housekeeping\n 14:18:03\n
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\n \n Accepted — floor attendant\n 14:18:44\n
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\n \n On the way\n now\n
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05 — INVENTORY
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Stock that raises its own hand.

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Par levels, consumption per request, and a reorder signal that becomes a ticket in the same queue — no separate spreadsheet, no separate chase.

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ITEM
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ON HAND
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PAR
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STATUS
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Bath towel — 70×140
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412
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400
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Healthy
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Amenity kit — standard
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126
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250
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Below par · reorder raised
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Mineral water 500ml
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1,940
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1,500
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Healthy
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Room slipper — pair
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58
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200
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Critical · 2.1 days cover
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Consumption per request
Normalised against your own request volume — no PMS or occupancy feed required.
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Days of cover
Live burn rate tells you when you run out, not just how many are left.
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Reorder becomes a ticket
Routed to Purchasing with the same SLA clock and audit trail.
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06 — ANALYTICS
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Reports that say what to do on Thursday at 3pm.

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Trend lines, the most-demanded request type, and the rooms and dayparts that generate the load — by hour of day and day of week.

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DEMAND HEATMAP · DAYPART × WEEKDAY
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LAST 8 WEEKS
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\n MONTUEWEDTHUFRISATSUN\n
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MOST-DEMANDED REQUESTS
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Extra towels / linen312
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Aircon not cooling186
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Amenity replenish154
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Late check-out98
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In-room dining74
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\n Insight · Towel demand peaks Sat 15:00–18:00 on floors 8–12. Pre-stock the floor pantry and the SLA clock never starts.\n
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RESOLUTION TIME TREND
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12 WEEKS · MINUTES
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07 — CONFIGURABLE
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Change it in the app. It is live before you close the tab.

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Catalog, departments, SLA targets, escalation tiers, roles, par levels — edited in Settings by ops, not filed as a developer ticket.

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CATALOG
Add a request type, set its department and SLA, publish. Guests see it on the next scan.
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ESCALATION TIERS
Threshold minutes, role to notify, per-department overrides — reorderable, no database access.
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ROLES & USERS
Admin-managed accounts, password resets and role scoping from inside the desk.
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BRANDING
Property logo, wordmark and guest-portal language set per property.
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08 — THE APPS
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The desk, in a pocket.

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Installable on any staff phone. Optimistic actions — Accept, Start, Complete land instantly and confirm in the background — with the last-loaded inbox shown while it refreshes.

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14:26◉ LIVE
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My Inbox
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HOUSEKEEPING · FLOOR 8–12
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RM 081204:12 LEFT
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Extra towels & amenities
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Guest QR · Normal
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RM 1104NO SLA
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Turndown service
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Staff · Low
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RM 090618:40 LEFT
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Iron & board
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Guest QR · Normal
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Accept
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Snooze
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14:26◉ LIVE
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Manager View
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PROPERTY · TODAY
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18
OPEN
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3
AT RISK
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LOAD BY HOUR
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Peak in 40 min. Two attendants free on floor 9.
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\n SENSE◉DISPATCH››MEASURE▮▮▮GUEST QR◉LIVE FEED››SLA ENGINE▮▮▮INVENTORY◉REPORTS››\n SENSE◉DISPATCH››MEASURE▮▮▮GUEST QR◉LIVE FEED››SLA ENGINE▮▮▮INVENTORY◉REPORTS››\n
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Put the desk on your property.

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A pilot runs on one department and one floor. If it does not save the Duty Manager an hour a day in the first fortnight, you walk.

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\n Request a walkthrough\n Back to the top of the sequence\n
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\n AUTRA-OPS — A PRODUCT OF AUTRA TECH ENTERPRISE\n SENSE · DISPATCH · MEASURE\n DASHBOARD FIGURES ILLUSTRATIVE\n
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© 2026 Autra Tech Enterprise. All rights reserved. Autra Tech Enterprise is the owner or the licensee of this website and all content, including Autra-Ops. The website and content are protected by copyright and other intellectual property laws.

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